Terms of service
Terms of service
Who we are
thesegooddays.com is run by These Good Days Ltd, registered in England and Wales, company number 16951454. Our registered office is 43 Adys Road, London, SE15 4DX, United Kingdom. The quickest way to reach us is hello@thesegooddays.com.
These terms
These terms apply when you buy from thesegooddays.com, and placing an order means you accept them, so have a read first. If we update them, the version that applies to your order is the one published when you placed it.
Your order
When you place an order we'll email an acknowledgement. The contract between us is made when we email to say your order has been dispatched. Until then we can decline or cancel an order, for instance if something is out of stock, a price is obviously wrong, or payment doesn't go through. If that happens we'll tell you and refund anything you've paid in full.
Prices and payment
Prices are in pounds sterling, and the price at checkout plus delivery as shown is what you pay. Payment is taken at checkout through our payment providers. If we spot a pricing error after you've ordered, we'll contact you with the correct price and you can confirm or cancel with a full refund.
Delivery
Delivery costs and timings are on our delivery and returns page. We currently deliver within the UK only through the site. Your order is our responsibility until it's delivered, and yours from then on.
Changing your mind
You have 14 days from delivery to tell us you're cancelling, and a further 14 days to send your order back. Email hello@thesegooddays.com with your order number and any clear statement that you want to return it. If you'd like a form of words: "To These Good Days Ltd: I'm cancelling my order [number], placed on [date]," with your name and address. Items need to be unused and in their original condition, return postage isn't included, and we'll refund within 14 days of your return arriving. If you return your whole order we'll refund the standard delivery charge as well. The full process is on our delivery and returns page.
Faulty items
If something arrives damaged or develops a fault, the Consumer Rights Act 2015 applies: within 30 days you can have a full refund, and after that a repair or replacement. Email us and we'll sort it, with postage covered in both directions. Nothing in these terms affects your statutory rights.
Colours and small variations
Colour is rather the point of what we make, and screens don't always render it faithfully, so the shade that arrives may differ slightly from the one on your display. Small variations in finish are part of how the products are made and aren't faults.
Our liability
We don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Beyond that, we're responsible for foreseeable loss caused by our breach of this contract and not for anything else. Our products are for personal use, and if you use them in the course of a business we aren't liable for loss of profit or business interruption.
Events beyond our control
If something outside our reasonable control delays your order, we'll tell you as soon as we can. If the delay becomes substantial you can cancel for a full refund.
The legal bits
These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts. If any part of these terms turns out to be unenforceable, the rest still stands.
Complaints go to hello@thesegooddays.com, where a founder will reply, because there isn't anyone else here.